Exchange and ~
Return

Law on Protection of Consumer Rights

According to the Law of Ukraine "On the Protection of Consumer Rights" No. 1023-XII dated 12.05.1991, perfumery and cosmetic products are included in the list of non-food products of proper quality that are not subject to return or exchange.

The document states the following: "The consumer has the right to exchange a non-food product of appropriate quality for a similar one from the seller from whom it was purchased, if the product does not satisfy him in terms of shape, dimensions, style, color, size or for other reasons cannot be used by him appointment".

Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994 "On the Implementation of Certain Provisions of the Law of Ukraine "On the Protection of Consumer Rights"" approved the List of goods of appropriate quality that are not subject to exchange/return:

  • perfumery and cosmetic products;
  • personal hygiene products;
  • Underwear;
  • children's goods;
  • tools for manicure and pedicure
  • and other goods not related to the assortment of our online store.

The procedure for exchanging or returning goods

If you received a product of inadequate quality (opened the package and discovered a manufacturing defect), call us (contacts on this page).

Refunds

Funds are returned by bank transfer to the details specified by the buyer. Refunds take on average up to 5 working days after receiving the returned product in the warehouse.

 

 

 

Need help?

If you have any questions, contact us by phone.